
Added: November 8, 2007 | Time 04:53 | Views: 341,833
The Chief Experience Officer of the Cleveland Clinic talks about improving the overall patient experience, from physical to emotional needs.
"I think there's an understanding that as the higher tec we get, the more high touch we need to get."
www.clevelandclinic.com
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chicagogal says:1 year ago | Reply
I think the consumer driven movement is a huge step forward for patient advocacy.

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