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Bridget Duffy, MD: Improving Patient Experience

Added: November 8, 2007 | Time 04:53 | Views: 341,833

The Chief Experience Officer of the Cleveland Clinic talks about improving the overall patient experience, from physical to emotional needs.
"I think there's an understanding that as the higher tec we get, the more high touch we need to get."
www.clevelandclinic.com

Topics: Healthcare Policy, Healthcare Reform

Tags: 3rd annual consumer-centric healthcare congress, Bridget Duffy, health navigation, healthcare transparency, holistic care, patient engagement, patient experience, The Cleveland Clinic

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thesundog says:1 year ago | Reply

It's Great to hear that doctors are open to this.

chicagogal says:1 year ago | Reply

I think the consumer driven movement is a huge step forward for patient advocacy.

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